bq99 Privacy Policy — Your Information Protection
Your personal information is completely safe on the bq99 platform. We protect your privacy using SSL encryption and strict data protection practices.
Introduction and Scope
This Privacy Policy ("Policy") applies between the entity operating the bq99 platform (bq99.cam) ("we", "us") and every individual using our services ("you", "user"). By creating an account, logging in, playing games, or using any service on bq99, you agree to the terms of this Policy.
Our goal is to maintain the highest standards in protecting your personal information. We believe that transparency and accountability are the foundation of a healthy digital environment. That is why this Policy details what information is collected, why it is collected, how it is stored, and what rights you have.
This Policy may be updated periodically. For any changes, we will notify you by email or through a notification on the platform. The latest version of the Policy will always be available on this page.
What Information We Collect
bq99 collects only the information necessary to operate our services smoothly. We use two main sources for data collection: information you provide directly, and technical information collected automatically.
Personal Identity Information
Information you provide at the time of account registration:
- Full name and date of birth
- Email address
- Mobile number (linked to bKash / Nagad / Rocket)
- National ID card or passport number (for identity verification)
- Address details
Financial and Transaction Information
Information collected during deposits and withdrawals:
- Last four digits of the payment account
- Transaction amount and date
- Deposit and withdrawal history
- Bonus usage records
Technical and Device Information
Information collected automatically when you visit the site:
- IP address
- Browser type and version
- Operating system
- Device identifier (Device ID)
- Page visit logs and session information
Gaming Activity Information
Records of your activity on the platform:
- Game play history and results
- Bet amount and frequency
- Preferred game categories
- Bonus and promotion usage details
Purpose of Using Information
bq99 uses collected information for specific and lawful purposes. We never use your information for unrelated or undefined activities.
3.1 Service Operation and Improvement
Your information is used to keep your account active, process transactions, personalize your gaming experience, and maintain site functionality. By analyzing your preferences and gaming patterns, we work to improve the platform further.
3.2 Identity Verification and Fraud Prevention
To ensure the security of online financial transactions in Bangladesh, we follow the KYC (Know Your Customer) process. This protects your account from unauthorized use and fraud. bq99 monitors every transaction to identify suspicious activity.
3.3 Customer Service and Communication
Your contact information is used to resolve your issues, answer your questions, and send necessary notifications. Our 24/7 live chat support team is ready to assist you in Bengali.
3.4 Responsible Gaming Program
We use your gaming activity data to identify potentially problematic behavior and provide assistance when needed. Responsible gaming is a core part of our principles.
bq99 never sells or freely transfers your personal information to third parties. Protecting your privacy is our legal and ethical responsibility.
Information Sharing and Third Parties
In certain circumstances, bq99 may share your information with trusted third parties. The utmost care is taken in every such case.
Payment Processors
Information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with these organizations. Each payment partner adheres to their own strict security standards.
Technology Service Providers
Organizations that assist with server hosting, data analysis, cybersecurity, and game platform operations may access necessary information on a limited basis. These organizations are bound by confidentiality agreements with us.
Legal Obligations
Information may be disclosed when required to comply with a court order, a lawful request from a law enforcement agency, or applicable legal obligations. In such cases, we provide only the minimum information necessary.
Cookies and Tracking Technologies
The bq99 website uses cookies and similar technologies to make your browsing experience easier and more personalized.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the site. They handle tasks such as maintaining login sessions, security verification, and saving language preferences. They cannot be disabled.
5.2 Functional Cookies
These cookies are used to remember your preferred games, display settings, and previous session information. As a result, each time you log in you get a familiar environment.
5.3 Analytics Cookies
We use analytics cookies to understand which parts of the site are used most and where improvements are needed. This data is completely anonymous and is not used to identify individuals.
You can control or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some site functionality.
Data Security Measures
bq99 has adopted the latest technical and organizational measures to protect your information. Our security framework operates at the highest level of industry standards.
SSL Encryption
All data transmission is secured through 256-bit SSL encryption.
Firewall Protection
Advanced firewall and intrusion detection systems are active.
Encrypted Storage
Sensitive information is stored in an encrypted database.
Access Control
Strict access controls ensure that only authorized staff can view information.
That said, 100% security on the internet cannot be guaranteed. We therefore ask you to keep your password private, avoid logging in on unfamiliar devices, and notify us immediately if you notice any suspicious activity.
Data Retention and Deletion
bq99 retains your information only for as long as necessary. Some information must be kept for an extended period due to financial and legal obligations.
7.1 Information for Active Accounts
All information will be retained while your account remains active. Transaction history, gaming records, and account details are necessary for providing the service.
7.2 After Account Closure
Even after an account is closed, financial transaction records are retained for the period required by applicable law. After that period, information is securely deleted or anonymized.
7.3 Data Deletion Requests
You may request the deletion of your personal information. However, some information may need to be retained due to legal obligations, ongoing disputes, or security reasons. To make a request, contact us at [email protected].
Your Rights and Controls
bq99 believes that users have the right to full control over their own information. Your main rights are listed below:
- Right of Access: You have the right to know what information we hold about you.
- Right to Rectification: You may request correction of inaccurate or outdated information.
- Right to Erasure: Under certain conditions, you may request deletion of your information.
- Right to Restrict Processing: In certain circumstances, you may ask us to limit the processing of your information.
- Right to Portability: You may request a copy of your information in a readable format.
- Right to Object: You have the right to object to certain types of information processing.
- Opt Out of Marketing: You can stop receiving promotional emails or notifications.
To exercise any of the rights listed above, contact our support team. We will endeavor to respond to your request within 30 business days.
Protection of Minors
bq99 strictly prohibits gaming by minors. This platform is for users aged 21 and above only. We do not intentionally collect information from anyone under 21.
If we find evidence that a minor's information has been collected, we will immediately close that account and delete all related information. If you believe a minor is using our platform, please let us know.
Age Verification: We verify age at the time of registration. Providing false information is a violation of our terms and conditions and may result in account suspension.
Policy Changes and Updates
This Privacy Policy may change from time to time due to business needs, legal changes, or technological developments. We will notify you of all significant changes.
10.1 Change Notifications
For major changes, we will send a notification to your registered email or display a clear notice on the site. For minor changes, the "Last Updated" date on this page will be revised.
10.2 Continued Use After Changes
If you continue to use bq99 after a policy change, it will be assumed that you have agreed to the new policy. If you do not agree to any change, please request that your account be closed.
Contact Us
If you have any questions, comments, or complaints about this Privacy Policy, please contact us. Our dedicated support team is always ready to assist you in Bengali.
For more information, see our Frequently Asked Questions (FAQ) page, Terms and Conditions, and Responsible Gaming page.