🛡️ Safe Gaming Policy

bq99 Responsible Gaming —
Your safety is our priority

bq99 believes gaming should be enjoyable, not a burden. Our responsible gaming tools and support systems are always ready to keep you safe and informed.

What is Responsible Gaming and why does it matter?

Online betting and casino games are a form of entertainment — but they remain enjoyable only when you keep your budget, time, and emotions in check. Responsible gaming at bq99 means playing with awareness, setting your own limits, and asking for help when needed.

We believe it is our responsibility to ensure every player's safety. That is why we provide tools that help you stay informed and avoid harmful addiction.

Deposit Limit Self-Exclusion Time-Out 24/7 Support

Recognize the warning signs

  • Repeatedly playing to try to win back money you have lost
  • Taking on debt or cutting essential expenses to fund betting
  • Hiding your gaming from family or friends
  • Being unable to stop playing or feeling uncomfortable when you try
  • Gaming causing problems at work or in your relationships
  • Relying on betting to relieve stress

Our Safe Gaming Tools

bq99 puts multiple effective protection options in your hands — so that playing always stays enjoyable.

Set a Deposit Limit

You can set a maximum daily, weekly, or monthly deposit amount. If you reach that limit, the system will automatically stop you — a simple way to keep your spending under control.

Time-Out

Want to take a break for a while? Activating the Time-Out feature temporarily closes your account for a set period. You can take a break anywhere from 24 hours to 6 weeks.

Self-Exclusion

If you need longer-term protection, choose self-exclusion. Once activated, your account will be fully closed for a specified period, during which no login or betting will be possible.

Loss Limit

Decide in advance the maximum amount you are willing to lose within a set time period. Once you reach the loss limit, the system will automatically prevent you from placing further bets — the most effective way to manage your budget.

Real-Time Alerts

When you have been playing for an extended time or are approaching a set limit, bq99 sends automatic notifications. These alerts help you stay aware in time.

24/7 Support Team

For any concern or issue, our Bangla-speaking support team is available in live chat 24 hours a day, 7 days a week. If you are experiencing any problem related to gaming, do not hesitate to reach out.

21+

Age Requirement

For players aged 21 and above only

Why is 21+ age verification essential?

Registration and gaming at bq99 is permitted only for individuals aged 21 or above. We follow an age verification process at registration to prevent minors from accessing the gaming platform.

If you believe someone you know who is underage is using bq99, please notify our support team immediately. We will act quickly.

To protect younger members of your household, use parental control software on your device and keep your login details secure.

Our age verification process

  • Providing date of birth is mandatory at registration
  • National ID card or passport reviewed during account verification
  • Additional documents may be requested in cases of doubt
  • If a user is confirmed to be a minor, the account is closed immediately and deposits are returned

How to activate self-exclusion?

If you feel that gaming is getting out of your control, activate self-exclusion — it is completely confidential and safe.

  • Log in to your bq99 account
  • Go to the "Account Settings" section
  • Select the "Responsible Gaming" option
  • Choose your self-exclusion period (30 days to 5 years)
  • Click confirm — your account will be restricted immediately
  • A confirmation email will be sent to your registered address

Asking for help is not a weakness

Gaming addiction is a recognised mental health issue. If you or someone you know is struggling with it, seeking help is an act of courage.

Contact bq99 Support

Our trained responsible gaming team will be by your side:

  • Live chat — 24/7 support in Bangla
  • Email: [email protected]
  • Your privacy is fully protected

Talk to our team — no judgment, only support.

Best practices for responsible gaming

Following these simple guidelines will keep gaming enjoyable and significantly reduce the risk of harm.

Do

  • Set a budget before playing and stick to it
  • Play for entertainment, not as a way to earn money
  • Take regular breaks and spend time with loved ones
  • Set deposit and loss limits
  • Only bet money you can afford to lose
  • Contact support immediately if you feel something is wrong

Do not

  • Do not chase losses to try to win back money you have lost
  • Do not bet with borrowed or loaned money
  • Do not play to escape stress or loneliness
  • Do not hide your gaming from family or friends
  • Do not play while drunk or under the influence of medication
  • Do not pressure yourself to play beyond your budget

Frequently asked questions about responsible gaming

Log in to your account and go to "Settings" > "Responsible Gaming". There you will find options to set a daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour waiting period — this is intentional to prevent impulsive decisions.

Yes, but your account can only be reactivated after the chosen period has ended. Once it ends, you will need to contact our support team via live chat. At that point our team will have a brief conversation with you to confirm that you are truly ready to return.

Time-Out is a short-term break — typically from 24 hours up to 6 weeks. During this time you will not be able to log in. Self-exclusion is longer-term — from 30 days up to 5 years — and is more strict. Promotional communications are also paused while self-exclusion is active.

Contact us immediately via live chat or email ([email protected]). Change your password and enable Two-Factor Authentication. bq99 is prepared to take any necessary steps to protect minors from accessing gaming.

The bq99 support team is trained to provide initial assistance and guidance. For serious addiction cases, we can direct you to professional mental health services. For any concern, speak with us via live chat — complete confidentiality is maintained.

No, using responsible gaming tools does not reduce your eligibility for bonuses or promotions. However, while self-exclusion is active, promotional offers are paused during that period — this is done for your protection.

Play safe, enjoy every moment

Responsible gaming at bq99 is not just a rule — it is our commitment. Enjoy our games, browse the FAQ, or speak directly with support.

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For players aged 21 and above only • If you have a problem, contact us via live chat